We know staying connected is essential — and sometimes life throws up challenges that make it hard to keep up with payments. Whether your situation is short-term or ongoing, Scott Mobile is here to help.
Sometimes a little extra support from outside can make things easier. Before reaching out, you may want to check if any of these options can help reduce pressure:
Insurance cover – some policies (e.g., income protection or medical insurance) may include help with essential bills
Government support – you may qualify for financial assistance depending on your situation
Budget advice services – free and confidential services can help you plan and manage payments
We’ll still be here if you need us — these options may simply give you a bit of breathing room.
If you expect to get back on track within three months, we may be able to offer a short-term arrangement so you can spread payments more easily.
Possible options may include:
Weekly payments
Fortnightly payments
Monthly payments
📲 Contact our Billing Team to discuss options:
Phone: 0800 726 8869
Email: support@scottmobile.co.nz
WhatsApp: +64 9 222 2111
Tickets: Open a support ticket
Billing hours: Mon–Fri 9:00–17:00 NZT
We’ll do our best to work with you, but to avoid surprises:
Late fees may still apply while your account is overdue
Service restrictions may stay in place (or be applied) if payments fall behind
Collections activity may be paused while payments are kept up, but may restart if instalments are missed
Credit reporting may be impacted depending on your account status and payment history
If your business is unable to pay an invoice by the due date, please contact us as early as possible so we can review your options.
📲 Business Billing Support:
Phone: 0800 726 8869
Email: support@scottmobile.co.nz
WhatsApp: +64 9 222 2111
Tickets: Open a support ticket
Billing hours: Mon–Fri 9:00–17:00 NZT
If it’s likely to take longer than three months to recover, we may be able to offer longer-term assistance depending on your situation.
Each request is assessed case by case, and we may discuss options such as:
A longer-term payment arrangement based on affordability
Reviewing whether a different plan or service option better suits your budget
Support guidance to help avoid restrictions or disconnection
Please note:
Credit reporting and service restrictions may apply while an arrangement is active
Keeping up with payments helps keep collections activity paused
Missing payments may restart the process
To support your request, we may ask for documents such as:
Payslips
Bank statements
Medical certificates (if applicable)
All information is handled securely and respectfully.
We aim to respond within two business days of receiving your request.
⚠️ Please contact us as soon as possible if you can’t pay on time — this helps reduce the risk of extra fees, restrictions, or disconnection.
Scott Mobile reviews each request individually. Support options are not guaranteed, and we may decline requests depending on account history and circumstances.
📞 Phone: 0800 726 8869
📧 Email: support@scottmobile.co.nz
💬 WhatsApp: +64 9 222 2111
🎫 Tickets: Open a support ticket
🕘 Billing hours: Mon–Fri 9:00–17:00 NZT